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Rebate Processing Specialist

LOCATION | CORPORATE OFFICE
STATUS | FULL-TIME
DEPARTMENT |
CONSERVATION
REPORTS TO | MANAGER
FLSA STATUS | NON-EXEMPT

Great  Opportunity!

POSITION SUMMARY
Energy New England is seeking an eager, highly motivated, Rebate Processing Specialist to join our team. Responsible for processing energy efficiency rebate applications for multiple programs and assisting preparation of monthly reporting.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
The essential functions include, but are not limited to the following:

  • Process rebate applications for multiple programs using a customized CRM system and manual entry into Excel
  • Process a minimal amount of hard-copy applications for manual data entry into template Excel sheet
  • Follow detailed, standard practices and operating procedures to review rebate applications for accuracy and eligibility. Applications can include multiple, complex supporting documents
  • Make quick, informed & consistent decisions to determine application eligibility. Eligibility terms vary within programs.
  • Manage the rebates email inbox, including sorting, responding and filing correspondence in the appropriate folders
  • Explain complex program requirements to customers via phone and email
  • Provide technical support for all application submission processes.
  • Handle documents that contain private information.
  • Use template-based emails and customized emails to communicate with applicants
  • Prepare accurate end-of-month reports for management
  • Assist in printing and mailing rebate checks to customers
  • Assist the Sustainability Team as needed for additional rebate processing tasks
  • Identify and escalate application issues that might require deviation from standard rebate processing procedures

QUALIFICATIONS (EDUCATION/KNOWLEDGE, SKILLS, AND ABILITIES)

  • Associates degree required; Bachelor’s degree preferred
  • Extensive work experience in processing/office/clerical work may be substituted for a degree
  • One (1) plus year Customer service experience required
  • One (1) plus year Clerical/Office Administration experience required
  • Extreme attention to detail
  • Strong ability to handle multiple, complex tasks
  • Ability to conceptually understand processes in order to execute them correctly and ask supervisor when in doubt
  • Strong organizational skills
  • Strong interpersonal skills that include being able to communicate program terms and conditions either verbally or via email to customers who might be difficult
  • Strong explanatory writing skills
  • Intermediate Excel skills: ability to sort data, knowledge of various cut/copy/paste functions, ability to maintain integrity of a spreadsheet, i.e. maintaining existing formulas and formats while modifying content

We offer competitive salary and benefits programs, an entrepreneurial work environment and a supportive team structure. Applicants interested in this position should send a resume, cover letter to Careers@ene.org.

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